Refund policy

Cancellations and returns are possible within 14 days after fulfillment of an order resp. part of an order. In the case of a cancellation or return that does not fall unter warranty claims, we will not refund the full order amount. Find details about refunds further below.

Request Cancellation or Return

You can file a self-serve request for return or cancellation directly in your account on the order page. To be potentially eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original, undamaged packaging. You’ll also need the receipt or proof of purchase if you don't file a self-serve request. Certain products are excluded from returns. More information in the paragraph «Exceptions / non-returnable items» below.

Once your return or cancellation request is accepted, you are notified by email and we’ll either send you a return shipping label or schedule return shipping in agreement with you. Items sent back to us without first requesting a return and agreeing on a solution will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. All food items including coffee, chocolate, tea, all perishable goods or custom products, such as special orders or personalized items, as well as all items on sale are excluded from returns. Please get in touch if you have questions or concerns about your specific item.

Refunds

In case of a cancellation or return of an order, you may be eligible for a refund. A restocking fee is deducted from the refund amount to cover costs like transaction fees, additional customs charges and other. Additionally, shipping costs of the order as well as return shipping costs will usually be deducted as well. Additional costs may be deducted from the refund amount.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved and a refund was agreed on, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@driproasters.ch.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. This return must also first be registered by filing a request in your account or via the online form. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Exceptions to certain goods do apply, as stated in the paragraph «Exceptions / non-returnable items» above. Certain amounts will be deducted from a potential refund:

• Costs associated with customs (such as tariffs, customs handling fees, destination country's VAT etc.) are non-refundable.
• If you did not choose the cheapest available shipping method for your order, the full shipping costs won't be refunded, but only the costs of the cheapest available shipping option that was available to you when you placed the order.
• Costs for return shipping to us including resulting costs associated with customs have to be covered by you.

You can always contact us for any return question at hello@driproasters.ch.